ANALISIS KEPUASAN MASYARAKAT TERHADAP PEMANFAATAN SISTEM PENDAFTARAN ONLINE APLIKASI MOBILE JKN DI KANTOR BPJS WONOGIRI
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Institusion

Universitas Kusuma Husada Surakarta

Author

Aditia Khafliyani, Fia

Subject

 

Datestamp

2023-09-19 17:21:03 

Abstract :
The JKN mobile application is a digital-based face-to-face service, the latest innovation from BPJS Kesehatan to facilitate online registration, make it easier to access information related to participation data, bill participant contributions, get facility services and the public can easily submit suggestions and complaints and the application can be downloaded via google playstore. The purpose of this study was to determine public satisfaction with the use of the JKN mobile application online registration system at BPJS Wonogiri Regency. This research is a quantitative research using the servqual (Service Quality) method. The result of this study is the average gap value of the overall dimensions of 0.02. In the Reliability dimension the overall attribute gap value is -0.01, the Responsiveness dimension the overall attribute gap value is 0.02, the Assurance dimension the overall attribute gap value is -0.01, the Empathy dimension (emphaty) the overall attribute gap value is 0.04 and then in the Physical Evidence dimension (tangibles) the overall attribute gap value is 0.03. The conclusion of the results of this study is that the performance given to the JKN mobile application at BPJS Wonogiri Regency as a whole users are satisfied with the performance of the online registration system on the JKN mobile application. Keywords: mobile jkn, satisfaction, utilization, service quality (servqual) 

File :
Naskah Publikasi_Aditia Khafiliyani_AK19002.pdf